SHIPPING POLICY

PROCESSING & DELIVERY

Orders are processed and dispatched within 1–3 business days.

Delivery times are estimates and may vary depending on the destination, courier service and customs clearance. Once an order has been dispatched, LA EXOTICA cannot guarantee delivery times or be held responsible for delays caused by courier services or customs authorities, except where required by law.

LA EXOTICA ships worldwide, with the exception of Russia.

SHIPPING RATES

We charge a flat shipping fee per order. When purchasing multiple items in the same order, shipping is charged only once.

Standard shipping with tracking (4–10 business days)

Express shipping with tracking (2–5 business days)

Delivery estimates may vary depending on the destination and courier service.

PAYMENT METHODS

Our preferred payment method is PayPal.

We accept Visa, MasterCard, Maestro, Solo, American Express and Discover through PayPal. A PayPal account is not required to complete your purchase.

We also accept bank transfers and direct credit card payments.

Orders paid by bank transfer will be processed and dispatched once payment has been received and confirmed.

CUSTOMS DUTIES & IMPORT TAXES

International orders may be subject to customs duties, import taxes, VAT and other charges imposed by the destination country.

These charges are determined by local authorities and are the customer's responsibility. They are not included in the purchase price or shipping fee unless expressly stated at checkout.

If customs duties or taxes are refused or left unpaid and a shipment is returned to LA EXOTICA, the customer may be responsible, where permitted by law, for the applicable duties, taxes and return shipping costs charged to us by the courier.

An additional €50 administrative fee may apply to cover the costs associated with the returned shipment, where permitted by applicable law and disclosed before purchase.

Any such charges may be invoiced to the customer or deducted from available store credit, where legally permitted. Reimbursement of these amounts will only be possible if the courier or relevant authority refunds them to LA EXOTICA. Such reimbursement cannot be guaranteed.

UNCLAIMED SHIPMENTS

If a shipment is not collected and is returned to LA EXOTICA, our Client Care team will make up to two attempts to contact the customer using the details provided at checkout.

Any refund will be assessed in accordance with applicable law. Original shipping costs, return shipping costs and other documented expenses may be deducted where legally permitted.

If the customer requests reshipment, the applicable shipping fees must be paid again before the order is dispatched.

CUSTOMS CLEARANCE

Customers are responsible for providing any information or documentation requested by customs authorities or the courier to complete delivery.

Failure to provide the required information may result in customs delays or the return of the shipment. Any resulting costs may be charged to the customer where permitted by applicable law.

To help ensure smooth delivery, we recommend enabling email, SMS and WhatsApp notifications from the courier so that any customs requests can be addressed promptly.

For any questions regarding shipping or delivery, please contact hola@la-exotica.com.